# What an organization is (https://docs.serviata.ru/en/docs/organizations)

How organizations, workspaces and properties fit together.

Everything in Сервиата is organized in three layers, each nested inside the one before it.

## Organization → workspaces → properties [#organization--workspaces--properties]

**Organization** is the outermost boundary. It is created once, during sign-up, and holds:

* Identity — name, country, industry and company size, website.
* Ownership and admins — who is allowed to change organization-level settings.
* Plan and billing — the prepaid balance, the rate-card plan, payment methods and billing history.

**Workspace** is your team's working space, and belongs to exactly one organization. A single-property
business typically has one; a multi-property group creates one per brand, region, or portfolio
segment. Day-to-day work — guest conversations, tasks, storefronts, campaigns — happens inside a
workspace, not at the organization level.

**Property** is a venue you operate — a hotel, hostel, apartment building or resort — and belongs to
exactly one workspace.

So a group with three hotels run as one team has one organization, one workspace, and three
properties inside it; the same group running each hotel as a separate team would put each property
in its own workspace instead.

## Who can manage the organization [#who-can-manage-the-organization]

Two roles exist at the organization level, separate from any role a person holds inside a workspace:

* **Owner** — exactly one person per organization: whoever created it, or whoever ownership has
  since been transferred to.
* **Admins** — any number of additional people the owner has designated.

Both the owner and admins can open the organization dashboard from the workspace sidebar, create new
workspaces, and manage billing — the balance, the plan, and payment methods.

Two things are reserved for the owner alone: adding or removing admins, and transferring ownership to
someone else. See [Organization settings](https://docs.serviata.ru/en/docs/organizations/settings/) for exactly which parts of the settings page
that restricts.