# The task card (https://docs.serviata.ru/en/docs/tasks/task)

Everything a task holds — its fields, its number, its status, and which of them you can change.

Clicking a row opens the task beside the list. This is where the work is actually described — and
where it is handed over, argued about and closed.

![Screenshot: tasks/detail](https://docs.serviata.ru/screenshots/en/tasks/detail.png)

1. Status, the task number, and the menu that deletes it
2. Everything the task holds; greyed-out fields are ones your access does not cover

## The header [#the-header]

Three things sit above everything else:

* **The status dropdown.** Changing it saves immediately — no separate save, because a status change
  is the most common thing anyone does here.
* **The number**, the short `#` beside the status. This is what people say on the radio and write
  in a message. It never changes.
* **The menu**, holding **Delete**. It appears only for people whose access includes deleting, and
  it asks for confirmation naming the task.

While the task is open, the address of the page holds it, so the link in your browser can be copied
and sent to a colleague — they land on this exact task.

## The fields [#the-fields]

| Field           | What it's for                                                                                      |
| --------------- | -------------------------------------------------------------------------------------------------- |
| **Title**       | What has to be done.                                                                               |
| **Assignees**   | Who does it — people or [groups](https://docs.serviata.ru/en/docs/tasks/task/assignment/).                                                     |
| **Watcher**     | Who follows it without doing it.                                                                   |
| **Due date**    | When it must be finished.                                                                          |
| **Priority**    | **Critical**, **High**, **Normal**, **Low** — press to change, press again to clear.               |
| **Property**    | Which hotel it belongs to. Set when the task is created and fixed after that.                      |
| **Locations**   | Where in that hotel — rooms, floors or areas. See [Locations on tasks](https://docs.serviata.ru/en/docs/locations/in-tasks/). |
| **Created by**  | Who raised it. Useful when you need to ask what was meant.                                         |
| **Tags**        | Labels, from the tags that exist for this property — see [Tags](https://docs.serviata.ru/en/docs/tasks/tags/).                         |
| **Checklist**   | The checklist this task carries, or the box to give it one.                                        |
| **Description** | The detail: room numbers, what the guest said, what has been tried.                                |

Editing any of them enables **Save** at the bottom of the panel; the button stays inactive until
something actually changes, so you can read a task without any risk of altering it.

## Setting a deadline [#setting-a-deadline]

**Due date** opens a calendar with four shortcuts above it — **Today**, **Tomorrow**, **This
Friday**, **Next week** — and a **Set time** switch below.

With the switch off, the deadline is the **end of the chosen day**: a task due today is on time
until that day is over. Turn it on and a time appears, in five-minute steps, and the deadline
becomes that hour. **Clear** removes it, and the field goes back to reading **No deadline**.

<Callout title="A deadline is a moment, not a square on a calendar">
  Whichever way you set it, a deadline is one moment in time, and each person reads it on their own
  clock — see [the time you see everywhere else](https://docs.serviata.ru/en/docs/settings/general/). A colleague in another
  country sees a different hour on the same task, and a deadline left without a time runs out at the
  end of *your* day rather than theirs. For work handed between countries, set the time.
</Callout>

## Overdue [#overdue]

A due date that has passed on a task that is neither **Done** nor **Cancelled** turns red, both in
the list and on the card, where the word **Overdue** appears under the date. Nothing else happens —
the task doesn't close, escalate or disappear. It is a flag for a person to act on, which is why
**Overdue only** is a filter on the list.

## What you can change depends on your access [#what-you-can-change-depends-on-your-access]

Everyone with access to a task can move its status, work its checklist, add tags, attach files and
comment. **Title, assignees, watchers, due date, priority and description** need the **Edits any
task** permission; for everyone else those fields are visible but greyed out. Nobody is hidden from the facts of the task —
they simply can't rewrite what was asked for.

If a field you need is greyed out, the person to ask is whoever manages the team's
[roles](https://docs.serviata.ru/en/docs/settings/roles/) for that property.

## A task raised from a guest conversation [#a-task-raised-from-a-guest-conversation]

A task created out of a guest conversation carries a **From guest conversation** link just under the
header. It opens the thread it came from, so the person doing the work can read what the guest
actually said instead of working from a summary.

The link only appears if you have access to the guest inbox — a task that dead-ends in a screen you
can't open would be worse than no link at all.

## Deleting [#deleting]

**Delete** in the header menu removes the task and everything on it — comments, files, checklist
marks — and asks for confirmation first. There is no undo and no bin.

For work that turned out not to be needed, **Cancelled** is almost always the better answer: the
record stays, and the next person can see that a decision was made rather than wondering whether the
job was ever raised.

## Next [#next]

* [Assignees and watchers](https://docs.serviata.ru/en/docs/tasks/task/assignment/) — who does the work, and who is kept informed.
* [Comments, mentions and files](https://docs.serviata.ru/en/docs/tasks/task/collaboration/) — the conversation that happens on the task.